The scenario
A home-services company misses evening and weekend calls, and callers rarely leave voicemails.
The approach
Call reasons mapped: new quote, existing booking, urgent issue, other.
The agent answers from approved business information and asks the qualifying questions for each reason.
Urgent calls follow an escalation rule; others are booked or logged with a summary in the CRM.
What gets delivered
- Call flow script
- Voice AI configuration
- Escalation rules
- CRM call summaries
- Follow-up workflow